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Conflict Resolution
Improve assertive communication, influence, and conflict resolution in the workplace to enhance effectiveness and build positive relationships.
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This training program is designed to increase competence in the areas of assertive communication, influence, and conflict resolution. The focus is on real-life problems and challenges one faces in the workplace. Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.
Course Benefits
- Standing up for one’s rights and avoiding the feeling of being used like a ‘door-mat’
- Increasing influence by reducing aggressive behaviour
- Remaining calm when dealing with conflict and difficult situations
- Working more effectively with others through honest and open communication
- Understanding others’ underlying concerns and reach win-win situations
- Assertively persuading others to reach a particular decision at a particular point in time
Course Coverage
- Defining conflict
- Understanding levels of conflict
- Traditional ways of handling conflict
- In-depth perception
- Using others to persuade
- Empathy
- Managing emotions
- Types of negotiation
- Stages of negotiation
- Skills in negotiation
- Dealing with ‘Aggressive’ and ‘Submissive’ behaviour
- The art of saying ‘No’behavior
Diplomatic Leadership Workshop
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TRANSFOrMATIONAL LEADERSHIP & EXECUTIVE INTELLIGENCE PROGRAM
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An intensive three-day executive leadership training event that explores your role as a leader, visionary and strategic thinker!
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