If a man empties his purse into his head no one can take it away from him. An investment in knowledge always pays the best interest.
Improve assertive communication, influence, and conflict resolution in the workplace to enhance effectiveness and build positive relationships.
This training program is designed to increase competence in the areas of assertive communication, influence, and conflict resolution. The focus is on real-life problems and challenges one faces in the workplace. Participants will understand how to increase their effectiveness in getting things done while building positive working relationships and avoiding aggressive or submissive behavior patterns.
- Defining conflict
- Understanding levels of conflict
- Traditional ways of handling conflict
- In-depth perception
- Using others to persuade
- Managing emotions
- Types of negotiation
- Stages of negotiation
- Skills in negotiation
- Dealing with ‘Aggressive’ and ‘Submissive’ behaviour
- The art of saying ‘No’behavior