course detail

If a man empties his purse into his head no one can take it away from him. An investment in knowledge always pays the best interest.

CUSTOMER SERVICE ETIQUETTE

Elevate your business through excellent customer service and improved interpersonal skills. Enhance customer satisfaction and loyalty.

Overview

Customer service is at the heart of every business entity. You can’t grow as a business if you are not committed to serving the customers in the best way possible. This training course is meant at helping you provide excellent customer service and improve interpersonal skills for the benefit of the customers.

Course coverage

Establish the standards and systems that can make every customer feel special and be able to come up with a buying decision.
Use a range of professional communication techniques, tools and skills.
Make a composed and confident first impression on each and every contact.
Use personal skills for listening effectively and to enhance understanding
Apply best practice in dealing with customers
Identify different customer needs and situations
Understand customer expectations and deliver more than is promised
Maintain a positive attitude throughout the day and make every contact important
Satisfy complainers, calm upset customers and regain confidence and goodwill

Training Content

ESSENTIAL SELLING SKILLS

This programme is meant at providing you with the techniques and strategies to understand to understand the sales process and increase sales.

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THE TOPNOTCH PERSONAL ASSISTANT

Every disruption in society changes the way work is done. Your success as a personal assistant depends on your ability to embrace change and quickly adapt to the ever-changing environment.

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